Strategic Operations Partner for founder led firms
I help founders run businesses they can trust. Clear priorities. Better decisions. Less stress.
ABOUT
I help leaders design and run the systems that keep the business moving. I work at the level where decisions meet delivery. With a background in product management, service design, and systems implementation, I’ve led work across health care, tech, government, and professional services. My focus is helping teams see how work actually flows and align operations with intent. When systems support the work instead of scrambling it, better delivery follows.
I hold an MBA in Sustainable Innovation and a BSc in Health Informatics from the University of Victoria. I live in Victoria, B.C. with my family.
SERVICES
I work with founders who want operations they can trust. Sometimes that means clarity on where things are breaking down. Sometimes it means a plan forward. Sometimes it means having me alongside you until the changes stick.
My approach blends systems thinking with human-centred design. I look at how work really flows across your business, from intake through delivery, and how people actually experience that flow. I map the connections, the gaps, and the tradeoffs. Then I help design simple structures that support your team, reduce friction, and make the business easier to run every day.
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Running a business is easier when the way you operate matches what you are trying to achieve. I help you shape how your business runs so it is effective and aligned with your goals. This is not about adding more reports or more meetings. It is about making the work easier to deliver and the business easier to lead.
What this can look like:
Setting a clear rhythm for decisions and reviews
Aligning budgets, timelines, and capacity
Making priorities visible so the team stays focused
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Most businesses waste energy because work moves in circles. Requests get lost, handoffs are messy, and staff end up fixing the same problems over and over. I help you spot the points where work slows down or gets duplicated, then design simple ways to keep things moving.
What this can look like:
A clearer intake so requests do not pile up
Handoffs that do not need chasing
Checks in place so budgets do not drift unnoticed
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A founder cannot carry operations alone. Your managers and senior staff need the clarity, tools, and support to lead well. I act as a partner so everyone has the confidence to run their part of the business.
What this can look like:
Clearer role definitions so decisions do not stall
Guidance for managers on how to run their teams
A shared playbook for how the business makes decisions
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Every business goes through moments of change. A new system, a new market, or a big shift in how the team is structured. These are the moments that strain operations the most. I step in to guide the work, keep it on track, and make sure the change sticks.
What this can look like:
Interim operational leadership during a transition
Leading a critical systems or process shift
Keeping delivery stable while the business changes around it
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Growth only helps if the business can handle it. I work with you to put in routines and tools that make growth possible without chaos. The goal is a business that feels steady as it expands.
What this can look like:
Core systems and processes that work at a larger scale
Meeting rhythms that support more people without more confusion
Clear decision rights as the team grows
CONTACT